We stand behind every bag. If your almonds arrive damaged, stale, or just not what you hoped, we'll replace them or refund you — no almond returned to us required for a food-safety reason.
Our 30-day promise
You have 30 days from delivery to tell us something's wrong. Reach out and we'll make it right with a replacement or a full refund. We'd rather keep a happy customer than win a dispute over a $14 bag.
What's returnable
Because we sell food, we can't accept physical returns of opened or partially eaten products for safety reasons. Instead:
| Situation | What we do |
|---|---|
| Arrived damaged or crushed | Free replacement or full refund |
| Wrong item shipped | Correct item sent, no return needed |
| Quality issue (stale, off) | Replacement or refund |
| Unopened, changed your mind | Refund within 30 days, you cover return shipping |
| Opened, simply didn't like it | One-time courtesy refund — just tell us |
How to start a return
Email hello@almondos.com with your order number and a quick note (a photo helps for damaged items). We'll reply within one business day with next steps. No forms, no phone tree.
Refund timing
Approved refunds go back to your original payment method. Most banks post the credit within 5–10 business days after we process it. We'll email you the moment it's on its way.
Damaged or wrong orders
If your box took a beating in transit or we packed the wrong flavor, that's on us. Send a photo within 30 days and we'll ship a replacement immediately — you keep the original, no need to send anything back.
Exchanges
Want a different flavor instead? The fastest path is a refund on the original and a fresh order for the one you want, so you're not waiting on a back-and-forth. Tell us what you'd like and we'll sort it.
Something arrive wrong?
Start here. Have your order number ready and we'll have a fix in your inbox within a day.